Terms & Conditions

01About Henna Manufacturer Sojat

Henna Manufacturer Sojat is engaged in the manufacture, supply, wholesale distribution, private labeling, OEM production, customized packaging, and commercial supply of henna and related herbal products.

Our products and services are primarily intended for:

• Wholesalers
• Distributors
• Retailers
• Importers
• Exporters
• Cosmetic brands
• Herbal product companies
• Salons
• Private-label businesses
• Other commercial and institutional buyers

Certain products may also be supplied to individual customers depending on availability and commercial feasibility.

02Website Use

You may use this website only for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorized access to the website or its systems
• Introduce malware, viruses, harmful code, or other disruptive technologies
• Interfere with website functionality or security
• Copy or misuse website content for unauthorized commercial purposes
• Submit false, misleading, incomplete, or fraudulent information
• Impersonate another individual or business
• Use automated systems to extract website data without authorization

We reserve the right to restrict or suspend access where misuse or suspicious activity is identified.

03Product Information

We make reasonable efforts to provide accurate descriptions of our products, specifications, applications, packaging options, and services.

However, natural products such as henna and herbal powders may vary slightly between batches due to factors including:

• Agricultural conditions
• Harvest season
• Natural plant characteristics
• Climatic conditions
• Processing variations
• Raw-material availability
• Storage conditions

Minor variations in color, aroma, texture, particle size, or other natural characteristics may occur and do not necessarily indicate a product defect.

Images shown on the website may be illustrative and may not always represent the exact packaging, shade, appearance, or batch supplied.

04Product Samples

Samples may be provided to prospective buyers at our discretion.

Sample availability, quantity, packaging, courier charges, sample cost, and other terms may vary depending on the product and destination.

A sample is intended to help a buyer evaluate the product before placing a commercial order.

Approval of a sample does not guarantee that natural agricultural products will be visually identical across every future production batch.

05Quotations

Prices displayed or discussed before issuance of a final commercial quotation should not be considered a binding offer.

Quotations may depend on factors including:

• Product type
• Grade
• Filtration level
• Quantity
• Packaging
• Private-label requirements
• Customization
• Raw-material prices
• Shipping destination
• Freight cost
• Currency fluctuations
• Export documentation
• Taxes and duties

A quotation is valid only for the period stated in the quotation.

If no validity period is specified, we may revise pricing before order confirmation due to changes in costs or commercial conditions.

06Minimum Order Quantities

Certain products, packaging formats, customized orders, OEM services, or private-label projects may be subject to a Minimum Order Quantity, commonly referred to as an MOQ.

MOQ requirements may vary depending on:

• Product category
• Packaging size
• Printing requirements
• Label customization
• Export requirements
• Production specifications

Applicable MOQ details will normally be communicated during the quotation process.

07Order Confirmation

An inquiry or quotation request does not automatically constitute a confirmed order.

An order is considered accepted only after we confirm the order in writing, issue an invoice or proforma invoice where applicable, and receive the required advance or payment according to the agreed commercial terms.

We reserve the right to reject or cancel an order before final confirmation where necessary due to:

• Product unavailability
• Pricing errors
• Incorrect information
• Payment issues
• Regulatory restrictions
• Production limitations
• Shipping restrictions
• Suspected fraud
• Force majeure circumstances

08Customized, OEM and Private-Label Orders

We may offer:

• Private-label manufacturing
• OEM production
• Customized packaging
• Custom labels
• Customized product specifications
• Bulk packaging
• Retail-ready packaging

For customized orders, buyers are responsible for providing accurate artwork, labels, trademarks, claims, instructions, and specifications.

Production may begin only after required approvals and payments are received.

Once production of a customized order has started, cancellation, modification, refund, or return may not be possible.

Any cost resulting from changes requested after approval may be charged separately.

09Buyer-Supplied Artwork and Trademarks

If you provide us with a brand name, logo, label, packaging artwork, trademark, design, text, or other intellectual property for private-label or OEM production, you confirm that you have the legal right to use that material.

You are responsible for obtaining all necessary permissions, registrations, licenses, or approvals.

Henna Manufacturer Sojat will not be responsible for intellectual-property disputes resulting from materials supplied or approved by the buyer.

10Product Claims and Label Compliance

For private-label or customized products, buyers are responsible for ensuring that product labels, marketing claims, ingredient declarations, usage instructions, warnings, and packaging comply with the laws applicable in the country where the products will be sold.

We may assist with manufacturing information, but the buyer remains responsible for final regulatory compliance unless otherwise agreed in writing.

11Pricing

Product prices may change without prior notice unless a price has already been confirmed in an accepted quotation or invoice.

Pricing may vary according to:

• Order volume
• Product grade
• Raw-material costs
• Packaging requirements
• Currency
• Destination
• Freight
• Taxes
• Custom manufacturing requirements

Prices do not automatically include shipping, customs duties, import duties, local taxes, bank charges, or other destination-related costs unless specifically stated.

12Payment Terms

Payment terms will be communicated through quotation, invoice, proforma invoice, or written communication.

Depending on the order, we may require:

• Full advance payment
• Partial advance payment
• Balance payment before dispatch
• Other mutually agreed commercial terms

Orders may not enter production or dispatch until the applicable payment requirements have been satisfied.

13Online Payments

Where the website provides an online payment option, transactions may be processed through third-party payment service providers.

Henna Manufacturer Sojat does not control the technical systems of independent payment gateways.

You are responsible for providing accurate payment information and ensuring sufficient authorization for the transaction.

Any payment-gateway failure, bank delay, payment reversal, technical failure, or authentication issue may be subject to the policies of the relevant financial institution or payment provider.

14Taxes, Duties and Charges

Applicable taxes may be added to an order where required by law.

For international orders, the buyer may also be responsible for:

• Import duties
• Customs duties
• Customs clearance charges
• Destination taxes
• Port charges
• Storage charges
• Brokerage fees
• Inspection charges
• Other local government or regulatory fees

Unless explicitly agreed otherwise in writing, such destination-related charges are the buyer's responsibility.

15Shipping and Delivery

Shipping timelines are estimates unless a specific delivery commitment has been agreed in writing.

Delivery may depend on:

• Production schedule
• Product availability
• Packaging
• Order quantity
• Payment clearance
• Courier availability
• Freight availability
• Customs procedures
• Destination-country regulations
• Weather
• Transportation delays
• Other circumstances beyond our reasonable control

We will make reasonable efforts to dispatch orders within the agreed timeframe but cannot guarantee delays caused by third-party carriers, customs authorities, ports, airlines, shipping companies, or other external parties.

16International Orders

International buyers are responsible for confirming that the ordered products may legally be imported, distributed, marketed, and sold in their destination country.

The buyer is responsible for obtaining any required:

• Import licenses
• Registrations
• Product approvals
• Customs permissions
• Cosmetic approvals
• Label approvals
• Certificates
• Local regulatory permissions

We may provide available commercial or product documentation where agreed, but we do not guarantee that every product will satisfy every country's regulatory requirements.

17Inspection Upon Delivery

Buyers should inspect products promptly after delivery.

Any visible damage, shortage, incorrect product, or major discrepancy should be reported to us as soon as reasonably possible.

Supporting information may be required, including:

• Order number
• Invoice
• Photographs
• Videos
• Packaging photographs
• Shipping label
• Quantity details

Failure to report a visible issue within a reasonable period after delivery may affect our ability to investigate the claim.

18Returns

Due to the nature of herbal products, bulk products, customized goods, private-label goods, and made-to-order products, returns are generally not accepted unless:

• The wrong product was supplied
• The goods were materially damaged before delivery
• A verified manufacturing defect exists
• We otherwise approve the return in writing

Products cannot normally be returned merely because of minor natural variations in color, aroma, texture, or other agricultural characteristics.

Any return must be authorized by us before the goods are sent back.

19Customized Orders and Returns

Custom-manufactured, OEM, private-label, printed, branded, personalized, or customized products are normally non-returnable and non-refundable once production has begun.

This includes products produced using buyer-approved:

• Packaging
• Artwork
• Labels
• Logos
• Product specifications
• Packaging quantities
• Custom blends or formulations

Exceptions may be considered where a verified production error was caused by us.

20Refunds

Where a refund is approved, the amount and method of refund will depend on the circumstances of the transaction.

Refunds may exclude certain non-recoverable costs such as:

• Payment-processing charges
• Freight
• Customs charges
• Packaging costs
• Printing costs
• Bank charges
• Production costs already incurred

Approved refunds may be processed using the original payment method or another mutually agreed method.

21Cancellation

Cancellation requests should be made as early as possible.

We may accept or reject a cancellation depending on the stage of the order.

Cancellation may not be possible once:

• Raw materials have been allocated
• Packaging has been printed
• Labels have been produced
• Production has begun
• Goods have been packed
• Goods have been dispatched

Any costs already incurred before cancellation may be deducted from an approved refund.

22Storage and Handling

Buyers are responsible for storing products properly after delivery.

Henna and herbal powders should generally be stored under appropriate conditions to protect them from excessive heat, moisture, direct sunlight, contamination, and improper handling.

We are not responsible for deterioration caused by improper storage, handling, repacking, transportation, contamination, or use after delivery.

23Product Use

Buyers and end users are responsible for determining whether a product is suitable for their intended application.

Where appropriate, patch testing or other precautionary testing should be carried out before widespread use.

Our products should be used according to applicable instructions, professional guidance, and regulatory requirements.

24No Medical Advice

Information provided on this website is intended for general product and commercial information only.

Nothing on this website should be interpreted as medical advice, diagnosis, treatment, or a guarantee of health-related results.

Individuals with allergies, sensitivities, medical conditions, or other concerns should seek advice from an appropriately qualified professional before using a product.

25No Guaranteed Results

Results from natural henna and herbal products may vary depending on factors including:

• Individual hair or skin characteristics
• Product preparation
• Application method
• Processing time
• Prior chemical treatments
• Environmental conditions
• Storage
• Batch characteristics

We do not guarantee identical outcomes for every user or application.

26Website Accuracy

We make reasonable efforts to keep website information accurate and current.

However, we do not guarantee that all information will always be complete, error-free, or up to date.

We may modify:

• Website content
• Product descriptions
• Prices
• Packaging
• Product availability
• Services
• Policies
• Technical specifications

without prior notice where appropriate.

27Intellectual Property

Unless otherwise stated, content available on this website, including:

• Text
• Product descriptions
• Graphics
• Website design
• Photographs
• Illustrations
• Logos
• Branding
• Layout
• Written materials

belongs to Henna Manufacturer Sojat or is used with appropriate authorization.

You may not reproduce, distribute, publish, modify, commercially exploit, or create derivative works from website content without prior written permission.

28Third-Party Links and Services

The website may contain links to third-party websites, payment providers, communication platforms, logistics services, or other external services.

We do not control these third parties and are not responsible for their content, availability, security, policies, products, or services.

Your use of third-party services is subject to their own terms and policies.

29Limitation of Liability

To the maximum extent permitted by applicable law, Henna Manufacturer Sojat will not be liable for indirect, incidental, special, consequential, or commercial losses arising from the use of the website, products, services, or transactions.

This may include loss arising from:

• Business interruption
• Lost profits
• Delayed shipments
• Customs delays
• Incorrect buyer information
• Improper product use
• Improper storage
• Buyer-supplied artwork
• Third-party service failures
• Regulatory restrictions
• Events outside our reasonable control

Nothing in these Terms & Conditions excludes liability that cannot lawfully be excluded.

30Indemnification

You agree to indemnify and hold Henna Manufacturer Sojat harmless from reasonable claims, liabilities, losses, or expenses resulting from:

• Your misuse of the website
• Your violation of these Terms & Conditions
• False or misleading information provided by you
• Unauthorized use of third-party intellectual property
• Buyer-supplied packaging or artwork
• Illegal resale or distribution
• Failure to comply with destination-country regulations

This provision applies to the extent permitted by applicable law.

31Force Majeure

We will not be considered in breach of our obligations where performance is delayed or prevented by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Fire
• Drought
• Crop shortages
• War
• Civil unrest
• Government restrictions
• Epidemics or pandemics
• Labour disputes
• Transport disruption
• Shipping disruption
• Customs delays
• Power outages
• Internet outages
• Raw-material shortages
• Regulatory changes

Where possible, we will make reasonable efforts to communicate significant delays.

32Privacy

Your use of the website is also subject to our Privacy Policy.

The Privacy Policy explains how personal and business information may be collected, used, stored, and shared.

By using this website, you acknowledge that you have had an opportunity to review our Privacy Policy.

33Electronic Communication

By contacting us through the website, email, telephone, WhatsApp, or other electronic channels, you agree that we may respond electronically regarding your inquiry, quotation, order, payment, delivery, or other business matter.

Electronic records and communications may be used as part of normal business documentation where legally permitted.

34Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with the website, products, services, orders, or these Terms & Conditions shall be subject to the jurisdiction of the competent courts applicable to the business location of Henna Manufacturer Sojat, unless otherwise required by law or separately agreed in writing.

35Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

36No Waiver

Failure by Henna Manufacturer Sojat to enforce any provision of these Terms & Conditions does not constitute a waiver of that provision or any other legal right.

37Changes to These Terms

We may update or modify these Terms & Conditions periodically to reflect changes in:

• Business practices
• Products
• Services
• Website functionality
• Payment methods
• Shipping practices
• Legal requirements

The latest version will be published on this page with an updated “Last Updated” date.

Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.

38Contact Us

For questions regarding these Terms & Conditions, orders, quotations, payments, or other business matters, please contact:

Henna Manufacturer Sojat
Sojat City, Pali District Rajasthan, India

Website: https://hennamanufacturersojat.in/

Email: info@hennamanufacturersojat.com

Phone / WhatsApp: +91 9211424613